einbd Privacy Policy

einbd (referred to in this document as "we", "us", or "the platform") is an online casino and sports betting platform for Bangladesh. We place great importance on the privacy of our users — referred to in this document as "you" or "member".

This privacy policy explains how einbd collects your personal information, why it is collected, how it is used, and in what circumstances it may be shared with third parties. We are committed to protecting your rights and the privacy of your information.

By registering on the einbd platform or using any of its services, you acknowledge that you have read, understood, and agreed to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services.

einbd may collect your information in various ways. The types of information collected are described below:

2.1 Registration and Account Information

When you create an account on einbd, we collect the following information:

• Full name (as shown on your national ID card or passport)
• Date of birth (for age verification — minimum 21 years old)
• Email address
• Residential address
• Mobile number
• Preferred username and password

2.2 Identity Verification (KYC) Information

For financial security and fraud prevention, we may request the following documents for transactions above a certain limit:

• Copy of national ID card (NID) or passport
• Bank account details or mobile banking information (bKash, Nagad, Rocket, Upay)
• Address verification document (utility bill or bank statement)

2.3 Financial Transaction Information

A record of every deposit and withdrawal transaction is kept. This includes the transaction date, amount, method (bKash, Nagad, Rocket, Upay, or bank transfer), and transaction status.

2.4 Usage Information and Cookies

The following information may be collected automatically while you use the platform:

• IP address and device type
• Browser type and version
• Pages visited and time spent
• Gaming history and activity logs
• Cookies and similar tracking technologies

einbd uses your information for the following legitimate purposes:

3.1 Account Management and Service Delivery

We use your information to create and manage your account, ensure login security, process deposits and withdrawals, and personalise your gaming experience.

3.2 Identity Verification and Fraud Prevention

We verify your identity to comply with anti-money laundering (AML) regulations and to prevent fraudulent activity. Maintaining a fair gaming environment is a core priority for einbd.

3.3 Customer Support

Relevant account information is used by our 24/7 live chat support team to resolve your complaints and questions quickly.

3.4 Responsible Gaming

Information is used to monitor your gaming activity patterns, identify problematic behaviour, and provide support when needed.

3.5 Bonuses and Promotional Offers

Information is analysed to determine relevant bonuses and promotions for you, such as welcome bonuses and cashback offers.

3.6 Technical Improvement

Collected data is analysed to continuously improve the platform's performance, security, and user experience.

einbd does not sell, rent, or commercially transfer your personal information. However, information may be shared in the following limited circumstances:

• Payment processors: Payment service providers such as bKash, Nagad, Rocket, Upay, and bank transfer services receive the information necessary to complete transactions.
• Technology partners: Technology providers engaged to operate the platform securely may have access to limited information under strict confidentiality agreements.
• Legal obligations: Information may be provided in response to a court order, government directive, or applicable law.
• Fraud prevention: Information may be shared with relevant authorities in cooperation with investigations into serious fraud or criminal activity.

Before sharing information with any third party, we ensure they maintain data protection standards equivalent to our own.

einbd has implemented industry-standard technical and organisational measures to protect your information:

5.1 Encryption

SSL/TLS encryption is used for all data transfers. Sensitive information such as passwords and financial details is stored in encrypted form.

5.2 Access Control

Only authorised staff can access the information they need. Every access is logged and regularly audited.

5.3 Security Testing

System vulnerabilities are identified and resolved quickly through regular security audits and risk assessments.

5.4 Data Centres

Our servers operate in secure, controlled environments and are monitored 24 hours a day.

Please keep in mind that no data transfer over the internet or digital storage system is 100% secure. While we strive to ensure the highest level of protection, we cannot guarantee perfect security of your information.

The einbd platform uses various types of cookies and similar technologies. Cookies are small text files stored on your device that improve the platform's functionality.

6.1 Essential Cookies

These cookies are essential for the basic operation of the platform. They keep you logged in and ensure security.

6.2 Analytics Cookies

These cookies anonymously collect data on how the platform is used, which helps us improve our services.

6.3 Preference Cookies

These cookies remember your preferences (such as language and display settings) so you have a better experience on your next visit.

You can control or disable cookies through your browser settings, though this may affect some platform functionality.

einbd does not retain your information longer than necessary. The general policy is as follows:

• Active account information: All information is retained for as long as the account remains active.
• Closed account information: Even after an account is closed, information may be retained for a specific period due to legal and regulatory requirements.
• Financial transaction records: Retained for the long term for fraud prevention and legal compliance.
• Logs and browsing information: Retained for a short period and deleted regularly.

As an einbd user, you have the following rights:

8.1 Right of Access

You have the right to know what information we hold about you. Upon request via the support email, we will provide you with a copy of your information.

8.2 Right to Rectification

If any of your information is incorrect, you can request that it be corrected. We will update it as soon as possible.

8.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations.

8.4 Right to Object to Processing

You may object to the use of your information for specific purposes, such as marketing communications. This decision will be respected.

8.5 Right to Data Portability

Where applicable, you may receive your information in a structured, commonly usable format.

To exercise these rights, email [email protected].

einbd strictly provides services only to individuals aged 21 or older. We do not knowingly collect information from minors.

Age is verified at the time of registration, and additional identity documents may be requested in suspicious cases. If we find that a minor has created an account, that account will be immediately closed and the associated information will be deleted.

The einbd platform may include software from game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Microgaming, NetEnt, and others. These providers may have their own privacy policies.

einbd is not responsible for the privacy practices of these third-party services. However, we ensure that all partners maintain adequate standards for protecting our users' information.

einbd reserves the right to update this privacy policy from time to time. If there are any significant changes, we will:

• Update the date on this page
• Send a notice to your registered email for important changes
• Display a notification on the platform

Continued use of the platform after changes are made will be considered your agreement to the updated policy.

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us: